Versand
Shipping and Delivery Policy
Last Updated: September 2, 2026
This Shipping and Delivery Policy explains the order processing, shipping costs, estimated delivery times, tracking procedures and delivery-related conditions applicable to purchases made through mpexgq.
All processing and delivery periods stated below are estimates. Actual delivery times may vary depending on the destination, carrier operations and circumstances affecting a particular shipment.
1. Merchant Information
Legal Company Name: DANFOSS A/S
Store Name: mpexgq
CVR Number: 20165715
P-number: 1023060376
P-unit Start Date: June 1, 2017
Industry Code: 281400
Industry Description: Manufacture of other taps and valves
Business Address:
Kometvej 40
6230 Rødekro
Denmark
Email: phamvulinh9298@gmail.com
Phone: +45 41 86 23 57
The date June 1, 2017 refers to the stated start date of the relevant P-number business unit and should not be interpreted as the incorporation date of DANFOSS A/S.
2. Shipping Destinations
We currently accept eligible orders for delivery to the following countries:
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Germany
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Austria
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Poland
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Czech Republic
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Slovakia
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Slovenia
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Bulgaria
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Greece
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Romania
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Italy
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Spain
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Portugal
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Croatia
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Estonia
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Lithuania
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Latvia
Shipping availability for an individual order may depend on the delivery address, product availability, product characteristics, carrier availability and applicable legal or regulatory restrictions.
If an order cannot be delivered to the address entered during checkout, we will contact the customer using the contact information associated with the order.
3. Shipping Costs
We currently provide free standard shipping on eligible orders to supported destinations.
Where free standard shipping applies, the standard shipping charge is EUR 0.
If an additional shipping charge applies because of the destination, product, selected delivery service or another order-specific circumstance, the applicable charge will be displayed during checkout before the customer completes the purchase.
Customers should review the order summary, shipping method and total amount displayed during checkout before confirming an order.
4. Estimated Order Processing Time
Orders are normally prepared for shipment within an estimated:
3–5 business days
Business days generally mean Monday through Friday, excluding applicable public holidays.
Orders placed during weekends or public holidays will normally begin processing on the next applicable business day.
Order processing may include:
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payment confirmation;
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order verification;
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inventory checks;
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preparation and packing;
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quality checks; and
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preparation for carrier collection.
Processing time is separate from carrier transit time.
The 3–5 business day processing period is an estimate. Processing may take longer in circumstances such as payment verification, stock availability issues, unusually high order volumes, public holidays or other operational circumstances.
5. Estimated Shipping Times by Destination
After an order has been processed and dispatched, the following estimated carrier transit periods generally apply:
| Destination | Estimated Processing Time | Estimated Transit Time | Estimated Total Delivery Time |
|---|---|---|---|
| Germany | 3–5 business days | 5–8 business days | 8–13 business days |
| Austria | 3–5 business days | 5–8 business days | 8–13 business days |
| Poland | 3–5 business days | 6–9 business days | 9–14 business days |
| Czech Republic | 3–5 business days | 6–9 business days | 9–14 business days |
| Slovakia | 3–5 business days | 6–10 business days | 9–15 business days |
| Slovenia | 3–5 business days | 6–10 business days | 9–15 business days |
| Italy | 3–5 business days | 6–10 business days | 9–15 business days |
| Spain | 3–5 business days | 7–10 business days | 10–15 business days |
| Portugal | 3–5 business days | 7–10 business days | 10–15 business days |
| Croatia | 3–5 business days | 6–10 business days | 9–15 business days |
| Romania | 3–5 business days | 7–11 business days | 10–16 business days |
| Bulgaria | 3–5 business days | 7–11 business days | 10–16 business days |
| Greece | 3–5 business days | 7–11 business days | 10–16 business days |
| Estonia | 3–5 business days | 7–10 business days | 10–15 business days |
| Lithuania | 3–5 business days | 7–10 business days | 10–15 business days |
| Latvia | 3–5 business days | 7–10 business days | 10–15 business days |
The timeframes shown above are estimated delivery ranges rather than fixed arrival dates.
Actual delivery times may be shorter or longer depending on the destination, carrier network, public holidays, local delivery conditions, weather, transportation disruptions, customs procedures where applicable, periods of high shipping volume and other circumstances affecting the shipment.
6. Understanding Estimated Delivery Time
Estimated total delivery time consists of:
Estimated Processing Time + Estimated Carrier Transit Time
For example, an order delivered to Germany normally has:
Estimated processing: 3–5 business days
Estimated carrier transit: 5–8 business days
Estimated total: approximately 8–13 business days
These periods are provided to help customers understand the expected delivery timeframe before ordering.
They should not be interpreted as a fixed arrival date for every individual shipment.
Mandatory consumer rights relating to delayed or failed delivery remain unaffected.
7. Order Confirmation
After an order has been successfully submitted, customers will normally receive an order confirmation at the email address entered during checkout.
The order confirmation should be reviewed carefully.
If any important information is incorrect, customers should contact us as soon as reasonably possible.
8. Order Tracking
Tracking information is provided when tracking is available for the applicable shipment and shipping service.
After dispatch, customers will normally receive a shipping confirmation email containing the available tracking information.
Carrier tracking systems may not display information immediately after dispatch.
Initial tracking updates may take approximately 24 hours, and during periods of increased carrier activity or operational disruption they may take longer.
Tracking-update times depend on the applicable carrier and should therefore be treated as estimates.
9. Delivery Address
Customers are responsible for entering complete and accurate delivery information during checkout.
Please carefully review:
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recipient name;
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street name;
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house number;
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apartment or unit number, where applicable;
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postal code;
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city;
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country;
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telephone number; and
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email address.
Incorrect or incomplete information may result in processing delays, carrier delays or unsuccessful delivery attempts.
10. Changing a Delivery Address
If you notice an error in the delivery address after submitting your order, please contact us promptly.
Email: phamvulinh9298@gmail.com
Phone: +45 41 86 23 57
If the order has not yet been dispatched, we will make reasonable efforts to update the delivery information.
Whether an address can be changed after processing has started depends on the status of the order.
After a parcel has been transferred to the carrier, an address modification may also depend on the carrier's procedures and the current delivery status.
11. Shipping Carriers
Orders may be transported by international, national or local parcel delivery providers.
The carrier used for an individual shipment may depend on:
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destination;
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shipping route;
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parcel dimensions;
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parcel weight;
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product characteristics; and
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available carrier services.
Where carrier information is available for an individual shipment, relevant information may be included with the shipping or tracking details.
12. Delivery Delays
Delivery periods shown on this page are estimates.
Occasional delays may occur because of circumstances including:
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carrier network delays;
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severe weather;
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public holidays;
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transportation disruption;
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customs processing where applicable;
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strikes;
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unusually high parcel volumes;
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incomplete or incorrect delivery information;
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regional delivery conditions; or
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other circumstances affecting processing or transportation.
If an order has not arrived within the estimated delivery period shown for its destination, customers may contact us at:
Email: phamvulinh9298@gmail.com
Phone: +45 41 86 23 57
We may review available tracking information and, where appropriate, request additional information from the carrier.
Applicable statutory rights concerning delayed or failed delivery remain unaffected.
13. Lost Packages
If available tracking information indicates that a parcel may have been lost during transportation, please contact customer service.
Where available, please provide:
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customer name;
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order number;
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delivery address; and
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tracking number.
We may review the available shipment information and contact the relevant carrier.
If a shipment is confirmed as lost, an appropriate remedy will be provided according to the circumstances of the order and applicable consumer law.
Depending on the circumstances, this may include a replacement, reshipment or refund.
14. Package Marked as Delivered but Not Received
If carrier tracking shows that a parcel has been delivered but you cannot locate it, please check:
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the stated delivery location;
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other members of your household;
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neighbors, where appropriate;
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safe delivery locations;
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reception or building management, where applicable;
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local pickup points; and
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the carrier's tracking information.
If you are still unable to locate the parcel, please contact:
Please include your order number and available tracking information so that we can review the delivery details.
15. Damaged Packages or Products
If your parcel or product arrives damaged, please contact us as soon as reasonably possible after discovering the problem.
Where reasonably available, please provide:
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your order number;
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a description of the issue;
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photographs of the external packaging; and
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photographs showing the affected product.
Where reasonably possible, retain the packaging while the matter is being reviewed.
Requests for photographs or supporting information are intended to help us assess the issue and do not limit applicable statutory consumer rights.
16. Incorrect or Missing Items
If you receive an incorrect product or believe an item is missing from your order, please contact customer service promptly.
Please provide:
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order number;
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description of the problem; and
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photographs where useful and reasonably available.
We will review the information provided and determine the appropriate solution based on the circumstances and applicable consumer law.
17. Order Cancellation Before Dispatch
If you wish to cancel an order before dispatch, please contact us as soon as possible.
Email: phamvulinh9298@gmail.com
Phone: +45 41 86 23 57
If processing or shipment has not been completed, we will make reasonable efforts to accommodate the cancellation request.
If an order has already been dispatched, applicable statutory withdrawal rights or the procedures described in our Return and Refund Policy may apply instead.
Nothing in this section limits mandatory consumer cancellation or withdrawal rights.
18. Returns After Delivery
Eligible products may be returned in accordance with our separate Return and Refund Policy.
Where provided by that policy, eligible ordinary returns may also qualify for our:
30-day voluntary return period
The voluntary return period is separate from and does not reduce any applicable statutory withdrawal or consumer rights.
Customers should review the Return and Refund Policy and contact customer service before sending a return.
19. Return Instructions
Before sending an item back, customers should contact us to obtain the applicable return instructions for their order.
Email: phamvulinh9298@gmail.com
Phone: +45 41 86 23 57
The appropriate return destination may depend on the order and the circumstances of the return.
Customers should use the return destination and instructions confirmed for their particular return request.
The business contact address displayed by the store is:
DANFOSS A/S
Kometvej 40
6230 Rødekro
Denmark
CVR Number: 20165715
P-number: 1023060376
The business contact address should not automatically be treated as the return destination unless it has been confirmed for the relevant return.
20. Customs, Taxes and Import Charges
Any tax, duty or other mandatory charge collected directly through our store will be displayed where applicable during checkout.
Depending on the origin, destination and circumstances of an individual shipment, customs authorities, carriers or other competent authorities may apply charges in accordance with applicable law.
These may include:
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import VAT;
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customs duties;
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clearance fees;
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processing charges; or
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other legally applicable charges.
Whether such charges apply depends on the relevant shipment, destination, shipment origin, value and applicable rules.
Customers should review the order information shown during checkout before completing their purchase.
21. Refused or Unclaimed Packages
If a customer refuses delivery or does not collect a parcel within the carrier's applicable collection period, the shipment may be returned to the sender or another designated return facility.
Refusing or failing to collect a parcel does not necessarily constitute a valid cancellation or statutory withdrawal notice.
Customers wishing to exercise a cancellation or withdrawal right should communicate their decision through the appropriate procedure.
Any refund, reshipment or applicable delivery cost will be handled according to applicable consumer law, our Return and Refund Policy and the circumstances of the individual order.
22. EU Consumer Rights
Nothing in this Shipping and Delivery Policy is intended to exclude, restrict or reduce mandatory consumer rights.
Customers in the European Union may have statutory rights relating to matters including:
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delivery;
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delayed delivery;
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failed delivery;
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cancellation;
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statutory withdrawal;
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defective products;
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incorrect products; and
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refunds.
Where a provision of this policy conflicts with a mandatory consumer protection rule applicable to an order, the applicable mandatory rule takes priority.
23. Consistency of Shipping Information
We aim to keep material shipping information consistent across customer-facing parts of the store, including:
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this Shipping and Delivery Policy;
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relevant product pages;
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checkout;
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order confirmations; and
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applicable shipping information presented during the purchase process.
Shipping destinations, shipping costs and estimated delivery periods displayed to customers should reflect the conditions applicable to the relevant order.
If material shipping conditions change, the relevant customer-facing information should be updated accordingly.
24. Public Availability
This Shipping and Delivery Policy is publicly available through the online store so that customers can review material shipping information before placing an order.
Customers should not need to complete a purchase to review this policy.
25. Contact Us
For questions concerning shipping, order processing, tracking or delivery, please contact:
DANFOSS A/S
CVR Number: 20165715
P-number: 1023060376
Business Address:
Kometvej 40
6230 Rødekro
Denmark
Email: phamvulinh9298@gmail.com
Phone: +45 41 86 23 57
Store Name: mpexgq
DANFOSS A/S
CVR No. 20165715
P-number 1023060376
Kometvej 40
6230 Rødekro
Denmark
phamvulinh9298@gmail.com
+45 41 86 23 57
Last Updated: September 2, 2026