Frequently Asked Questions (FAQ)

How long does delivery take?

Order processing usually takes 1–3 business days. After your order has been shipped, the estimated delivery time is 8–15 business days.

How much does shipping cost?

Standard shipping is free. Any applicable additional shipping charges will be clearly displayed before you complete your order.

Can I track my order?

Yes. Once your order has been shipped and tracking is available, you will receive the tracking information by email.

Can I cancel my order?

If your order has not yet been processed or shipped, please contact our customer service team as soon as possible. We will check whether cancellation is still possible.

Can I return an item?

Yes. Returns are accepted in accordance with our applicable Return and Refund Policy. Please contact us before returning any item so that we can provide you with the necessary return instructions.

Where should I send my return?

Please do not return any item without contacting us first. The applicable return address will be determined by us and provided to you after your return request has been approved.

When will I receive my refund?

Once we receive and inspect your return, we will notify you about the status of your refund. Approved refunds will be issued to your original payment method. Depending on your payment provider, it may take several business days for the refund to appear in your account.

What should I do if my item is damaged or incorrect?

Please contact our customer service team as soon as possible and provide your order number and photos of the item received. We will review the issue and inform you of the next steps.

What payment methods do you accept?

The currently available payment methods will be displayed during the checkout process.

How can I contact customer service?

If you have any questions about your order, delivery, return, or refund, you can contact us using the contact information provided on our website.