Refund policy
Return, Refund, Cancellation and Complaints Policy
Last Updated: September 2, 2026
This Return, Refund, Cancellation and Complaints Policy applies to purchases made through the mpexgq online store operated by:
Danfoss A/S
Store Name: mpexgq
Website: https://mpexgq.shop/
We aim to provide customers with clear and accessible information regarding returns, refunds, cancellations, exchanges, defective or damaged products, and consumer complaints.
Nothing in this Policy is intended to limit or exclude any mandatory consumer rights available under applicable Danish law or European Union consumer protection legislation.
1. Company Information
The online store is operated using the following business information:
Legal Company Name:
Danfoss A/S
CVR Number:
20165715
P-number:
1023060376
P-unit Start Date:
1 June 2017
Industry Code:
281400 – Manufacture of other taps and valves
Business Address:
Danfoss A/S
Kometvej 40
6230 Rødekro
Denmark
Email:
phamvulinh9298@gmail.com
Telephone:
+45 41 86 23 57
Store / Brand Name:
mpexgq
Website:
https://mpexgq.shop/
Product Page:
https://mpexgq.shop/products/kfz-reparaturgerate?pb=0
Customers may use the above contact details for questions concerning orders, shipping, cancellations, returns, refunds, exchanges, damaged or defective products, and complaints.
2. Return Policy Overview
We accept eligible returns in accordance with this Policy and applicable consumer protection law.
Customers may request a return for reasons including:
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change of mind;
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ordering a product by mistake;
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the product not meeting the customer's needs;
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receipt of an incorrect product;
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receipt of a damaged product;
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receipt of a defective product;
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missing parts or accessories; or
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receipt of a product materially different from the product ordered.
For ordinary voluntary returns, we provide a 30-calendar-day return period from the date the customer receives the product.
This voluntary return policy is provided in addition to any mandatory statutory consumer rights that may apply.
3. 30-Day Voluntary Return Period
Customers may request an eligible return within 30 calendar days after receiving the order.
The return period begins on the day the customer, or a third party designated by the customer other than the carrier, physically receives the product.
To use our voluntary 30-day return policy, customers should contact us before the return period expires.
Contact Details:
Email: phamvulinh9298@gmail.com
Telephone: +45 41 86 23 57
Customers should contact us and obtain the applicable return instructions before sending products back.
4. EU 14-Day Right of Withdrawal
Where applicable to distance purchases made by consumers within the European Union, consumers generally have a statutory 14-day right of withdrawal.
An eligible consumer may notify us within 14 days after receiving the product that they wish to withdraw from the purchase without providing a reason.
Our voluntary 30-day return policy does not replace, restrict, or reduce this statutory right.
Mandatory consumer rights remain applicable regardless of the additional voluntary return arrangements described in this Policy.
5. How to Exercise the Right of Withdrawal
To exercise an applicable statutory right of withdrawal, the customer must provide a clear statement indicating the decision to withdraw from the purchase.
The notice may be sent to:
Danfoss A/S
Email: phamvulinh9298@gmail.com
Telephone: +45 41 86 23 57
We recommend including:
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full name;
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order number;
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email address used for the order;
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product or products concerned; and
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date on which the order was received.
A particular form is not required as long as the customer's decision to withdraw is communicated clearly.
Simply refusing delivery or failing to collect a parcel may not, by itself, constitute a valid withdrawal notice.
6. Condition of Returned Products
For an ordinary voluntary return, the product should generally be:
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unused or handled only to the extent reasonably necessary to inspect it;
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in the same or substantially the same condition as when received;
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complete;
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returned with relevant parts and accessories;
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returned with manuals and documentation where applicable;
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returned with original labels where relevant; and
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returned in its original packaging where reasonably possible.
Customers may inspect a product to the extent reasonably necessary to establish its nature, characteristics, and functionality.
Where permitted by applicable law, any reduction in value resulting from handling beyond what was reasonably necessary may be taken into account.
The absence of original packaging alone does not remove mandatory statutory consumer rights.
7. Proof of Purchase
To help identify and process a return, customers should provide reasonable purchase information, which may include:
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order number;
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full name;
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email address used for the order;
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product name;
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quantity being returned; and
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receipt or other relevant proof of purchase.
8. How to Start a Return
Before returning a product, please contact our customer service team:
Email: phamvulinh9298@gmail.com
Telephone: +45 41 86 23 57
Please provide:
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your full name;
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order number;
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product name;
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quantity being returned; and
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reason for the return, where relevant.
For damaged, defective, incomplete, or incorrect products, we may reasonably request photographs, video, or other information necessary to assess the issue.
After reviewing the request, we will provide the applicable return instructions.
Products returned without sufficient identifying information or prior contact may take longer to process.
9. Return Method
Returns should normally be made by postal service, parcel shipment, or another suitable carrier.
We recommend using a shipping service that provides tracking.
Customers should retain the shipping receipt and tracking number until the return and refund process has been completed.
Personal delivery of returned products should only be made where this has been agreed with us in advance.
10. Return Address
Unless our customer service team provides different instructions for a particular return, the business address associated with this Policy is:
Danfoss A/S
Kometvej 40
6230 Rødekro
Denmark
CVR Number: 20165715
P-number: 1023060376
Email: phamvulinh9298@gmail.com
Telephone: +45 41 86 23 57
Customers should contact us before shipping a return so that the applicable return procedure and destination can be confirmed.
11. Return Shipping Costs
Change-of-Mind Returns
For an ordinary voluntary return resulting from a change of mind, the customer is generally responsible for the direct return shipping cost unless:
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we expressly agree otherwise;
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we provide a prepaid return label; or
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applicable mandatory law requires us to bear the cost.
A prepaid return label is therefore not automatically included with ordinary change-of-mind returns.
Customers may use a suitable carrier and are encouraged to select a tracked shipping method.
Damaged, Defective, Incomplete or Incorrect Products
If a return is required because the product:
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arrived damaged;
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is defective;
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is incomplete;
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is materially different from the order; or
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was incorrectly supplied due to an error for which the seller is responsible,
please contact us before returning it.
Return shipping costs and other remedies will be handled according to the circumstances and applicable consumer protection law.
12. Damaged Products
Customers should inspect orders within a reasonable period after delivery.
If a product arrives damaged, please contact:
Email: phamvulinh9298@gmail.com
Telephone: +45 41 86 23 57
Where relevant, please provide:
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order number;
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product name;
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description of the damage;
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photographs of the product;
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photographs of the packaging; and
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photographs of the shipping label.
Please wait for the applicable instructions before returning a damaged product.
13. Defective Products
If a product appears defective or does not function as reasonably expected, please contact:
Email: phamvulinh9298@gmail.com
Telephone: +45 41 86 23 57
Please provide appropriate information such as:
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order number;
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product name;
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description of the issue;
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relevant photographs; and
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video where reasonably necessary to demonstrate the problem.
The information will be reviewed and appropriate next steps will be provided.
Depending on the circumstances and applicable consumer law, available remedies may include repair, replacement, price reduction, refund, or another remedy required by law.
14. Incorrect Products
If you receive a product different from the product ordered, please contact us promptly.
Email: phamvulinh9298@gmail.com
Telephone: +45 41 86 23 57
Please provide:
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order number;
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product ordered;
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product received;
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photograph of the product received; and
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photograph of the packaging or product label where relevant.
Appropriate instructions will then be provided.
15. Missing Products or Parts
If a product, accessory, or component is missing from your delivery, please contact:
Please include:
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order number;
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missing product or component;
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details of what was received; and
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photographs of the package and contents where relevant.
The matter will be reviewed and appropriate instructions will be provided.
16. Exchanges
Eligible exchange requests may be accepted where operationally possible.
To request an exchange, contact:
Email: phamvulinh9298@gmail.com
Telephone: +45 41 86 23 57
Exchange availability depends on available inventory and the circumstances of the request.
Where a direct exchange cannot be completed, the customer may be asked to return the original product and place a separate order.
Mandatory statutory consumer rights remain unaffected.
17. Products With Return Restrictions
Certain products may be excluded from voluntary returns or from a statutory right of withdrawal where applicable law expressly permits such an exclusion.
Examples may include:
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products made to a customer's individual specifications;
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clearly personalised products;
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products that deteriorate or expire rapidly;
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sealed products unsuitable for return for health-protection or hygiene reasons once unsealed; and
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other products lawfully excluded from an applicable statutory withdrawal right.
Any applicable return restriction should be disclosed where relevant.
Mandatory rights concerning defective or non-conforming products remain unaffected.
18. Sale and Promotional Products
Products purchased during a sale or promotion are generally subject to the same return conditions as other eligible products unless different lawful conditions were clearly disclosed for the particular promotion.
Statutory consumer rights remain unaffected.
19. Restocking Fee
We do not charge a separate restocking fee for ordinary approved returns.
Restocking Fee: 0 DKK
This does not prevent a lawful deduction for diminished value where permitted by applicable law and where a product has been handled beyond what was reasonably necessary to establish its nature, characteristics, and functionality.
20. Refunds
After a returned product is received, it will be assessed to determine whether the return qualifies for a refund.
The customer will be informed of the outcome.
If a refund is approved, it will normally be issued using the same payment method originally used for the purchase, subject to applicable payment-processing requirements.
Refunds will not normally be transferred to an unrelated payment account or payment method.
21. Refund Processing Time
After an eligible return has been received, assessed, and approved, we aim to process the refund within 5 business days.
This is an internal processing target rather than a guarantee of the date on which the funds will appear in the customer's account.
After the refund has been issued, the customer's bank, card issuer, or payment provider may require additional processing time.
Actual posting times therefore vary depending on the relevant financial institution or payment provider.
22. Delayed Refunds
If an approved refund is not visible, customers should first:
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check the relevant bank or payment account;
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contact their card issuer where applicable; and
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contact their payment provider.
If the refund is still not visible 15 business days after we have confirmed that it was processed, please contact:
Email: phamvulinh9298@gmail.com
Telephone: +45 41 86 23 57
Please include the relevant order number.
23. Original Shipping Charges
Where a consumer validly exercises an applicable statutory right of withdrawal, eligible original standard delivery charges will be handled according to applicable law.
Where the customer selected a delivery method more expensive than the least expensive standard delivery option offered, the additional premium delivery cost may not be refundable where applicable law permits.
24. Partial Refunds and Diminished Value
Where permitted by applicable law, a refund may be reduced where the product has lost value because it was handled beyond what was reasonably necessary to establish its nature, characteristics, and functionality.
Any such assessment will be made according to the individual circumstances.
No deduction will be made solely because a customer lawfully exercised a consumer right.
25. Cancelling an Order Before Shipment
If you wish to cancel an order before shipment, please contact us as soon as reasonably possible:
Email: phamvulinh9298@gmail.com
Telephone: +45 41 86 23 57
If the order has not yet been processed or dispatched, reasonable efforts will be made to cancel it.
If the order has already been dispatched, the applicable return or withdrawal procedure may need to be followed.
26. Refused Delivery
Refusing delivery does not necessarily constitute a clear cancellation or withdrawal notice.
Customers wishing to cancel or withdraw should contact us directly:
This allows the relevant order to be identified and the request to be processed appropriately.
27. Uncollected Parcels
If a parcel is not collected and is returned to the sender, the matter will be assessed according to the circumstances.
Failure to collect a parcel should not be treated as a substitute for clearly communicating a cancellation, return, or withdrawal request.
28. Incorrect or Incomplete Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Where a parcel cannot be delivered because an incorrect or incomplete address was provided, the matter will be handled according to the individual circumstances.
This does not restrict mandatory statutory consumer rights.
29. Multiple-Item Orders
Where an order contains several products, customers may generally return individual eligible products without returning the entire order.
Different conditions may apply where several products were expressly sold together as a single set or bundle.
30. Bundles and Sets
Where several products are sold as one combined bundle or set, all relevant components may need to be returned to qualify for a full refund.
Where only part of a bundle is returned, any refund adjustment will be determined according to the terms applicable to the purchase and applicable law.
31. Free Gifts and Promotional Items
Where a purchase includes a free gift or promotional item conditional on the qualifying purchase, the promotional item may also need to be returned when the qualifying purchase is fully returned, where permitted by applicable law.
32. Lost Return Parcels
Where customers arrange return shipping themselves, tracked shipping is strongly recommended.
Customers should retain:
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tracking number;
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shipping receipt;
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carrier information; and
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proof of dispatch.
If a return parcel is lost during transportation, this information may be necessary to investigate the shipment.
33. Consumer Complaints and Product Conformity
Consumers retain mandatory rights relating to defective, faulty, or non-conforming products under applicable consumer protection law.
A complaint may concern issues including:
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manufacturing defects;
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material defects;
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failure to operate as reasonably expected;
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a product not matching its description;
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missing components; or
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defects or non-conformity existing at delivery.
Depending on the circumstances and applicable law, remedies may include:
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repair;
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replacement;
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price reduction;
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refund; or
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another remedy required by applicable legislation.
For complaints, please contact:
Danfoss A/S
Email: phamvulinh9298@gmail.com
Telephone: +45 41 86 23 57
34. Product Compatibility and Installation
Certain products offered through the store may require appropriate technical knowledge, compatibility verification, configuration, or installation.
Customers should review the relevant product description, specifications, and compatibility information before purchasing.
Where a product is intended for use with a vehicle, machine, electronic system, or other equipment, customers should verify suitability for their intended application unless the product description expressly states otherwise.
This section does not limit statutory rights where a product is defective, incorrectly described, or otherwise non-conforming.
35. Summary of Return Conditions
For clarity, the principal conditions of this Policy are:
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Returns accepted: Yes, for eligible products.
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Change-of-mind returns: Accepted subject to eligibility requirements.
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Voluntary return period: 30 calendar days after delivery.
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Statutory EU withdrawal period: Generally 14 days where applicable.
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Return method: Postal service or suitable parcel carrier.
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Contact before return: Required to obtain applicable return instructions.
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Change-of-mind return shipping: Normally paid by the customer unless otherwise agreed or required by law.
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Defective/incorrect-item return shipping: Determined according to applicable law and the circumstances.
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Prepaid return label for ordinary returns: Not automatically provided.
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Restocking fee: 0 DKK.
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Refund method: Normally the original payment method.
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Internal refund processing target: Within 5 business days after an eligible return is received, assessed, and approved.
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Business address: Kometvej 40, 6230 Rødekro, Denmark.
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Customer service email: phamvulinh9298@gmail.com.
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Customer service telephone: +45 41 86 23 57.
36. Contact Information
For questions regarding orders, cancellations, returns, refunds, exchanges, damaged products, defective products, or complaints, please contact:
Danfoss A/S
CVR Number: 20165715
P-number: 1023060376
P-unit Start Date: 1 June 2017
Industry Code: 281400 – Manufacture of other taps and valves
Business Address:
Kometvej 40
6230 Rødekro
Denmark
Email:
phamvulinh9298@gmail.com
Telephone:
+45 41 86 23 57
Store / Brand:
mpexgq
Website:
https://mpexgq.shop/
37. Availability of This Policy
This Policy is intended to remain publicly accessible through the online store.
Customers should be able to review relevant return and refund information before purchasing without being required solely for that purpose to:
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place an order;
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provide payment information; or
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create an account.
Customers are encouraged to review this Policy before completing a purchase.
38. Consistency of Store Information
Company identity, contact details, return information, shipping information, prices, and other material purchasing information displayed throughout the store should be consistent with the applicable published store policies.
If you identify an inconsistency, please contact:
Mandatory statutory consumer rights remain unaffected.
39. Changes to This Policy
This Policy may be updated when reasonably necessary, including following changes to:
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applicable law;
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store operations;
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products;
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shipping arrangements;
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payment methods;
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return procedures; or
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administrative information.
The current version should be published on the website together with its latest revision date.
Changes to this Policy will not retrospectively remove mandatory consumer rights applicable to purchases already made.
40. Business Information
Store / Brand Name:
mpexgq
Legal Company Name:
Danfoss A/S
CVR Number:
20165715
P-number:
1023060376
P-unit Start Date:
1 June 2017
Industry Code:
281400 – Manufacture of other taps and valves
Business Address:
Kometvej 40
6230 Rødekro
Denmark
Email:
phamvulinh9298@gmail.com
Telephone:
+45 41 86 23 57
Website:
https://mpexgq.shop/
Product Page:
https://mpexgq.shop/products/kfz-reparaturgerate?pb=0
Last Updated:
September 2, 2026