Privacy Policy

Last updated: September 11, 2026

This Privacy Policy describes how Danfoss A/S, operating the online store mpexgq ("mpexgq", "we", "us", or "our"), collects, uses, stores, shares and otherwise processes your personal information when you visit our website, browse or purchase our products, create an account, contact customer service, interact with our communications, or otherwise use our website and related services (collectively, the "Services").

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to customers.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of the Services.

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1. Company and Store Information

The online store mpexgq is operated by:

Legal Business Name:
Danfoss A/S

Store / Brand Name:
mpexgq

CVR Number:
20165715

P-number:
1023060376

Business Address:
Kometvej 40
6230 Rødekro
Denmark

Email:
phamvulinh9298@gmail.com

Telephone:
+45 41 86 23 57

For the purposes of applicable data protection laws, Danfoss A/S acts as the data controller for personal information processed in connection with the operation of mpexgq, except where another party independently determines the purposes and means of processing.

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2. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed in connection with:

• visits to the mpexgq website;

• purchases and orders placed through mpexgq;

• customer accounts;

• customer service communications;

• returns, refunds and exchanges;

• delivery and fulfillment;

• marketing communications;

• cookies and similar technologies;

• fraud prevention and website security;

• interactions with Shopify and other service providers used to operate our online store.

This Privacy Policy does not necessarily apply to third-party websites, applications or services that may be linked from our website and are operated independently from us.

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3. Personal Information We Collect

The types of personal information we collect depend on how you interact with mpexgq.

We may collect the following categories of personal information.

3.1 Contact Information

We may collect information such as:

• full name;

• email address;

• telephone number;

• billing address;

• shipping address;

• country or region;

• postal code;

• other contact details you provide.

3.2 Order and Transaction Information

When you place or attempt to place an order, we may collect:

• products purchased;

• order number;

• order value;

• quantity;

• transaction date;

• billing information;

• shipping information;

• delivery status;

• payment status;

• return information;

• refund information;

• exchange information;

• cancellation information;

• customer notes associated with an order.

3.3 Payment Information

Payments may be processed by Shopify or third-party payment service providers.

Depending on the payment method selected, payment-related information may include:

• payment method;

• billing information;

• payment confirmation;

• transaction reference;

• payment status;

• partial payment card information where available to us;

• fraud-screening information.

Sensitive payment card details may be processed directly by the relevant payment provider and may not be stored directly by us.

3.4 Account Information

If you create a customer account, we may collect:

• account name;

• login information;

• email address;

• account preferences;

• saved addresses;

• purchase history;

• customer settings.

You are responsible for keeping your account credentials confidential.

3.5 Customer Service and Communication Information

If you contact us, we may collect:

• your name;

• email address;

• telephone number;

• order number;

• message content;

• attachments you provide;

• information about complaints, returns or customer service requests;

• records of communications with us.

3.6 Device and Technical Information

When you use our website, certain technical information may be collected automatically, including:

• IP address;

• browser type;

• browser version;

• device type;

• operating system;

• language settings;

• time zone;

• device identifiers;

• network information;

• referring website;

• pages visited;

• session information;

• website interaction information.

3.7 Usage Information

We may collect information about how you interact with our website, including:

• products viewed;

• pages visited;

• time spent on pages;

• search activity;

• products added to cart;

• abandoned carts;

• checkout activity;

• links clicked;

• navigation behavior.

3.8 Marketing Information

Where permitted by applicable law, we may process information relating to:

• marketing preferences;

• newsletter subscriptions;

• promotional email interactions;

• advertising interactions;

• consent status;

• unsubscribe requests.

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4. How We Collect Personal Information

We may collect personal information from the following sources.

4.1 Directly From You

We collect information directly from you when you:

• place an order;

• create an account;

• subscribe to marketing communications;

• contact customer support;

• request a return or refund;

• submit information through forms;

• communicate with us by email or telephone.

4.2 Automatically Through Our Website

Certain information may be collected automatically when you use our website through:

• cookies;

• browser storage;

• pixels;

• tracking technologies;

• server logs;

• analytics technologies.

4.3 From Shopify

Shopify provides the technical platform used to operate mpexgq and may provide us with information necessary to manage:

• orders;

• customers;

• payments;

• checkout;

• website operations;

• fraud prevention;

• analytics.

4.4 From Service Providers and Business Partners

We may receive information from service providers such as:

• payment processors;

• shipping providers;

• logistics providers;

• fulfillment partners;

• customer support providers;

• fraud-prevention providers;

• analytics providers;

• advertising providers.

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5. How We Use Personal Information

We may use personal information for the purposes described below.

5.1 Processing Orders

We may use your information to:

• receive and process orders;

• verify order information;

• process payments;

• send order confirmations;

• prepare products for shipment;

• arrange delivery;

• provide tracking information;

• communicate about delivery issues.

5.2 Returns, Refunds and Exchanges

We may use your information to:

• review return requests;

• verify purchases;

• provide return instructions;

• process refunds;

• handle exchanges;

• investigate damaged, incorrect or missing items;

• communicate regarding return status.

5.3 Customer Service

We may use your information to:

• respond to questions;

• resolve complaints;

• provide product support;

• handle account issues;

• communicate about orders or returns;

• maintain customer service records.

5.4 Improving Our Website and Services

We may use personal information to:

• understand how customers use our website;

• improve website navigation;

• improve checkout functionality;

• improve product presentation;

• identify technical problems;

• develop or improve customer services.

5.5 Security and Fraud Prevention

We may use personal information to:

• verify transactions;

• detect suspicious activity;

• prevent fraud;

• prevent unauthorized account access;

• protect our website;

• protect customers;

• investigate potential misuse.

5.6 Legal and Regulatory Compliance

We may process personal information where necessary to:

• comply with applicable laws;

• meet accounting obligations;

• meet tax obligations;

• respond to lawful requests from authorities;

• comply with court orders;

• resolve disputes;

• establish, exercise or defend legal claims.

5.7 Marketing and Advertising

Where permitted by applicable law, we may use information to:

• send promotional communications;

• inform you about products;

• provide personalized product recommendations;

• measure advertising performance;

• improve advertising relevance.

Where consent is legally required, marketing communications or tracking will only be used after the required consent has been obtained.

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6. Legal Bases for Processing

Where applicable data protection laws require a legal basis for processing, we may rely on one or more of the following grounds.

6.1 Performance of a Contract

We may process personal information where necessary to:

• process your order;

• accept payment;

• arrange delivery;

• process returns;

• provide customer support related to your purchase.

6.2 Legal Obligations

We may process personal information where necessary to comply with legal requirements, including:

• tax obligations;

• accounting obligations;

• regulatory requirements;

• lawful authority requests.

6.3 Legitimate Interests

Where permitted by law, we may process personal information for legitimate business interests, including:

• preventing fraud;

• protecting our systems;

• improving our Services;

• managing customer relationships;

• analyzing website performance.

Where we rely on legitimate interests, we consider whether your rights and interests outweigh our legitimate business purposes.

6.4 Consent

Where required, we may process personal information based on your consent, including for:

• certain marketing activities;

• non-essential cookies;

• personalized advertising.

You may withdraw your consent at any time where applicable.

Withdrawal of consent does not affect processing that occurred before withdrawal.

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7. Cookies and Similar Technologies

mpexgq may use cookies and similar technologies to operate and improve the website.

Cookies may be used for purposes including:

• enabling essential website functions;

• maintaining shopping cart functionality;

• remembering preferences;

• supporting checkout;

• preventing fraud;

• measuring website performance;

• understanding customer interactions;

• supporting analytics;

• supporting advertising where permitted.

Essential Cookies

Essential cookies are required for the website to function properly and may be necessary for:

• shopping cart functionality;

• checkout;

• account login;

• security;

• fraud prevention.

Analytics Cookies

Analytics technologies may help us understand:

• how customers use the website;

• which pages are visited;

• how customers navigate the store;

• how website performance can be improved.

Marketing Cookies

Where permitted and, where required, with your consent, marketing technologies may be used to:

• measure advertising effectiveness;

• show relevant advertisements;

• understand interactions with advertisements.

You may manage cookie preferences through available website controls or browser settings.

Disabling certain cookies may affect the functionality of some parts of the website.

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8. Shopify

mpexgq uses Shopify to provide the e-commerce infrastructure for our online store.

Shopify may process personal information relating to:

• website access;

• checkout;

• orders;

• payments;

• customer accounts;

• fraud prevention;

• analytics;

• technical operation of the store.

Information you submit through mpexgq may therefore be transmitted to Shopify and processed by Shopify in accordance with its applicable privacy practices.

Shopify may also process certain personal information independently for purposes determined by Shopify.

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9. Payment Service Providers

Payments may be processed through independent payment service providers.

Depending on the payment method you select, personal information may be provided directly to the payment provider.

This information may include:

• name;

• billing address;

• email address;

• payment amount;

• payment method;

• payment-related identifiers.

Payment providers are responsible for processing payment information in accordance with their own privacy and security requirements.

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10. Shipping and Logistics Providers

To deliver your order, we may share relevant personal information with shipping, logistics or fulfillment providers.

This information may include:

• recipient name;

• shipping address;

• postal code;

• telephone number;

• email address;

• order reference;

• delivery instructions.

We share only information reasonably necessary to fulfill and deliver your order.

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11. Service Providers

We may use third-party service providers to support the operation of mpexgq.

These providers may assist with:

• website hosting;

• cloud services;

• IT support;

• order processing;

• payment processing;

• customer support;

• shipping;

• fulfillment;

• analytics;

• fraud prevention;

• email communications;

• advertising.

Service providers may process personal information only to the extent necessary to provide their services, subject to applicable contractual and legal obligations.

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12. How We Share Personal Information

We may share personal information in the following circumstances.

With Shopify

Information may be shared with Shopify as necessary to operate mpexgq.

With Payment Providers

Information may be shared with payment providers to process transactions.

With Shipping and Fulfillment Providers

Information may be shared to prepare, ship and deliver orders.

With IT and Service Providers

Information may be shared with providers that support the technical operation of our website and business.

With Government Authorities

We may disclose information where required by:

• applicable law;

• court order;

• legal process;

• law enforcement request;

• regulatory requirement.

Business Transactions

If all or part of our business is reorganized, transferred, merged or sold, personal information may be transferred as part of the relevant transaction, subject to applicable law.

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13. International Data Transfers

Some service providers used by mpexgq may process personal information in countries outside your country of residence.

Where personal information is transferred outside the European Economic Area or other jurisdictions requiring specific safeguards, we will use appropriate legal safeguards where required.

These may include:

• adequacy decisions;

• Standard Contractual Clauses;

• other recognized legal transfer mechanisms.

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14. Data Retention

We retain personal information only for as long as necessary for the purpose for which it was collected or as required by applicable law.

Retention periods may depend on:

• the duration of your customer relationship;

• order history;

• legal obligations;

• accounting requirements;

• tax requirements;

• fraud prevention;

• dispute resolution;

• legal claims.

Examples of information we may retain include:

• order records;

• payment records;

• return and refund records;

• customer communications;

• accounting records.

Where personal information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable law.

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15. Data Security

We take reasonable administrative, technical and organizational measures designed to protect personal information from:

• unauthorized access;

• unauthorized disclosure;

• accidental loss;

• misuse;

• alteration;

• destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should take reasonable steps to protect your own information, including keeping account credentials and passwords confidential.

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16. Your Privacy Rights

Depending on your place of residence and applicable law, you may have certain rights regarding your personal information.

These rights may include:

Right of Access

You may have the right to request confirmation of whether we process your personal information and to request access to that information.

Right to Rectification

You may request correction of inaccurate or incomplete personal information.

Right to Erasure

In certain circumstances, you may request deletion of personal information.

Right to Restriction

You may request that the processing of your personal information be restricted in certain circumstances.

Right to Object

You may have the right to object to certain processing, particularly where processing is based on legitimate interests or relates to direct marketing.

Right to Data Portability

Where applicable, you may have the right to receive certain personal information in a structured, commonly used and machine-readable format.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time.

Right to Lodge a Complaint

You may have the right to lodge a complaint with an appropriate data protection supervisory authority.

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17. Exercising Your Rights

To exercise applicable privacy rights, please contact us at:

Email:
phamvulinh9298@gmail.com

We may need to verify your identity before processing certain requests.

We may request information reasonably necessary to confirm:

• your identity;

• your relationship with us;

• the scope of your request.

We will respond within the time required by applicable law.

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18. Marketing Communications

Where permitted by applicable law, we may send you marketing communications relating to products, offers or other store information.

Where required, we will obtain consent before sending marketing communications.

You may unsubscribe at any time by:

• using the unsubscribe link included in marketing emails; or

• contacting us directly.

Unsubscribing from promotional communications does not prevent us from sending transactional messages necessary to manage your orders, returns, refunds, account or customer service requests.

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19. Automated Decision-Making and Fraud Prevention

We or our service providers may use automated systems to help identify potentially fraudulent, suspicious or unauthorized transactions.

These systems may evaluate information relating to:

• orders;

• payments;

• device information;

• IP addresses;

• transaction patterns.

Where applicable law provides rights relating to automated decision-making, those rights may apply depending on the circumstances.

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20. Children's Privacy

The Services are not intended for children who are not legally permitted to enter into online transactions under applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited.

If you believe that a child has provided us with personal information improperly, please contact us so that we can review the matter.

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21. Third-Party Websites and Services

mpexgq may contain links to third-party websites or services.

Third-party websites may have their own:

• privacy policies;

• cookie policies;

• terms and conditions;

• security practices.

We do not control independent third-party websites and are not responsible for their privacy practices, content or security.

We recommend reviewing the relevant privacy information before providing personal information to third-party services.

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22. Social Media and External Platforms

If you interact with mpexgq through social media platforms or other external services, those platforms may independently collect and process information.

Their processing practices are governed by their own privacy policies.

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23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• business operations;

• technologies;

• Services;

• service providers;

• legal requirements;

• privacy practices.

When we update this Privacy Policy, we will publish the revised version on our website and update the Last updated date.

Where required by applicable law, we may provide additional notice of material changes.

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24. Complaints

If you have questions or concerns regarding the way we process personal information, please contact us first.

We will review privacy-related complaints and respond as required by applicable law.

Depending on your place of residence, you may also have the right to submit a complaint to your competent data protection supervisory authority.

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25. Contact Information

For questions regarding this Privacy Policy, our handling of personal information, or the exercise of your privacy rights, please contact:

Legal Business Name:
Danfoss A/S

Store / Brand Name:
mpexgq

CVR Number:
20165715

P-number:
1023060376

Business Address:
Kometvej 40
6230 Rødekro
Denmark

Email:
phamvulinh9298@gmail.com

Telephone:
+45 41 86 23 57

For the purposes of applicable data protection laws, Danfoss A/S is the data controller responsible for personal information processed in connection with the operation of mpexgq, except where an independent third-party provider acts as a separate controller.