Terms of service

Terms of Service and Terms & Conditions

Last Updated: 2 September 2026

Welcome to mpexgq.

These Terms of Service and Terms & Conditions (“Terms”) govern your access to and use of our website, online store, products, features and related services, as well as purchases made through our online store.

The business information associated with the store is:

DANFOSS A/S

CVR Number: 20165715
P-number: 1023060376
P-unit Start Date: 1 June 2017
Industry Code: 281400 – Manufacture of other taps and valves

Business Address:
Kometvej 40
6230 Rødekro
Denmark

Email: phamvulinh9298@gmail.com
Telephone: +45 41 86 23 57

Store Name: mpexgq
Website / Product Page: https://mpexgq.shop/products/kfz-reparaturgerate?pb=0

In these Terms, “we”, “us”, “our” and “mpexgq” refer to the seller or operator identified on the store and in the applicable order information.

Our online store uses Shopify as its e-commerce platform. Shopify provides technical infrastructure that enables the operation of the website and online store.

The identity of the contracting seller should correspond to the business information displayed during checkout, on the order confirmation and on the applicable legal pages.

Nothing in these Terms excludes or limits mandatory consumer rights that cannot lawfully be excluded under Danish law or applicable European Union or European Economic Area consumer protection legislation.

1. Company Information

The business information displayed for the online store is:

Legal Business Name: DANFOSS A/S
Store Name: mpexgq

CVR Number: 20165715
P-number: 1023060376
P-unit Start Date: 1 June 2017

Industry Code: 281400
Industry Description: Manufacture of other taps and valves

Business Address:
Kometvej 40
6230 Rødekro
Denmark

Postal Code: 6230
City: Rødekro
Country: Denmark

Email: phamvulinh9298@gmail.com
Telephone: +45 41 86 23 57

Customers may use these contact details for questions concerning the business, products, orders, payments, delivery, returns, refunds, complaints or these Terms.

2. Scope of These Terms

These Terms apply to visitors, users and customers who access or use our online store or purchase products through it.

These Terms should be read together with other applicable store policies, including:

  • Privacy Policy;

  • Return, Refund and Cancellation Policy;

  • Shipping and Delivery Policy;

  • Cookie Policy, where applicable;

  • other product-specific or legally required information.

Where special conditions apply to a particular product, promotion or offer, those conditions may supplement these Terms.

Mandatory consumer protection rules always take priority over any conflicting provision in these Terms.

3. Acceptance of Terms

By accessing our website, using our services or placing an order, you agree to be bound by these Terms and the applicable policies presented through the store.

If you do not agree with these Terms, you should not use the website or place an order.

You must be legally capable of entering into a binding contract under the laws applicable to you.

Nothing in this section is intended to waive rights that cannot legally be waived.

4. Use of the Online Store

You may use our online store only for lawful purposes.

When placing an order or providing information through our website, you agree that:

  • the information you provide is accurate;

  • your email address is valid and current;

  • your shipping address is correct and complete;

  • you are authorized to use the selected payment method;

  • you are legally capable of entering into the purchase agreement.

You must not misuse our website, payment systems, customer accounts, checkout process or other technical features.

5. Customer Accounts

Where customer accounts are available, customers are responsible for:

  • maintaining the confidentiality of login information;

  • keeping account information current;

  • activities performed through their account.

You should contact us if you believe your account has been accessed without authorization.

You may not sell, transfer or assign a customer account to another person without permission where such restriction is reasonably necessary for security or account administration.

6. Products and Product Information

We aim to provide clear, accurate and useful information about products offered through the store.

Product information may include:

  • product name;

  • description;

  • photographs;

  • specifications;

  • functions;

  • materials;

  • size;

  • colour;

  • compatibility;

  • price;

  • availability;

  • relevant usage information.

Product images are intended to represent products as accurately as reasonably possible.

Minor differences may nevertheless occur because of:

  • screen settings;

  • device displays;

  • lighting conditions;

  • photographic reproduction;

  • reasonable manufacturing variations.

We aim not to publish misleading product descriptions, prices, images or availability information.

Customers should review the information displayed on the relevant product page before ordering.

For questions about a product, please contact:

Email: phamvulinh9298@gmail.com
Telephone: +45 41 86 23 57

7. Product Compatibility

Some products may require compatibility with a particular vehicle, electronic system, machine, device or technical configuration.

Where compatibility information is relevant, customers should carefully review the product description before placing an order.

Customers are responsible for providing accurate information about the equipment or application for which they intend to use the product.

Where compatibility information supplied by us is incorrect or the product does not correspond to its agreed description, applicable statutory consumer rights remain unaffected.

8. Product Installation and Use

Certain products may require installation, programming, configuration or technical knowledge.

Customers should:

  • follow the instructions supplied with the product;

  • comply with applicable safety requirements;

  • use appropriate installation methods;

  • seek qualified professional assistance where reasonably necessary.

Products should not be used in a manner that is unlawful, unsafe or inconsistent with applicable instructions.

Nothing in this section limits statutory rights relating to defective or non-conforming products.

9. Product Availability

All products are sold subject to availability.

A product may be removed, restricted or suspended from sale where, for example:

  • it is out of stock;

  • it has been discontinued;

  • it cannot be supplied;

  • it cannot legally be sold to the relevant destination;

  • a material listing error has occurred.

If an order that has already been paid cannot be fulfilled, the relevant payment will be refunded using the original payment method, subject to applicable law.

10. Placing an Order

When you submit an order through our website, you make an offer to purchase the selected products.

After placing an order, you will normally receive an electronic confirmation at the email address provided during checkout.

Before accepting or fulfilling an order, we may reasonably verify:

  • product availability;

  • payment status;

  • delivery details;

  • potential fraud or misuse;

  • obvious pricing errors;

  • obvious product listing errors.

An order may be rejected or cancelled where there is a legitimate and lawful reason to do so.

If an order that has already been paid is cancelled, the applicable amount will be refunded using the original payment method.

11. Order Confirmation

After a successfully submitted order, an order confirmation will normally be sent electronically.

The confirmation may include:

  • order number;

  • products purchased;

  • quantity;

  • prices;

  • shipping address;

  • payment information;

  • delivery information.

Customers should review their order confirmation carefully.

If you discover an error, contact us as soon as possible:

Email: phamvulinh9298@gmail.com
Telephone: +45 41 86 23 57

12. Order Changes and Cancellation

If you wish to change or cancel an order, please contact us as soon as possible.

Email: phamvulinh9298@gmail.com
Telephone: +45 41 86 23 57

If an order has not yet been processed or dispatched, reasonable efforts may be made to accommodate the request.

It may not be possible to change or cancel an order after processing or shipping has started.

If the order has already been dispatched, applicable return or statutory withdrawal procedures may be available instead.

Mandatory cancellation and withdrawal rights remain unaffected.

13. Prices

The price charged for a product is the price displayed through the online store at the time the order is placed, subject to obvious errors and applicable law.

Where required by applicable consumer law, prices will be displayed clearly and transparently.

Applicable additional charges may include:

  • shipping;

  • delivery fees;

  • mandatory service charges;

  • other required charges.

Where applicable, such charges will be disclosed before the customer completes the purchase.

Customers should be able to review the relevant total payable amount before final order confirmation.

14. Pricing Errors

Reasonable efforts are made to maintain accurate pricing information.

Technical, administrative or human errors may nevertheless occasionally occur.

If a product has been listed at an obviously incorrect price, we may contact the customer and explain the error before processing the order.

Any resulting adjustment or cancellation will be handled in accordance with applicable law.

If payment has already been collected for an order that cannot lawfully or reasonably be fulfilled because of an obvious pricing error, the relevant payment will be refunded.

15. Discounts and Promotions

The store may occasionally provide:

  • discount codes;

  • promotional prices;

  • bundle offers;

  • quantity discounts;

  • limited-time offers;

  • other promotions.

Specific promotions may have additional conditions.

Where relevant, important conditions such as:

  • expiration dates;

  • minimum order values;

  • product exclusions;

  • geographic restrictions;

  • usage limitations

will be disclosed with the applicable promotion.

Discounts may not be combined unless expressly stated otherwise.

16. Payment

Payment methods currently available for an order are displayed during checkout.

Payments may be processed through Shopify and/or authorized third-party payment service providers.

Customers are responsible for providing complete and accurate payment information.

Payment method availability may vary depending on:

  • country;

  • currency;

  • order type;

  • payment provider;

  • technical availability.

Customers should never send complete payment card details through ordinary email.

17. Payment Security

We aim to provide a reasonably secure checkout and payment experience.

Payment information may be processed directly by Shopify or authorized payment providers according to their own security and privacy procedures.

The store is intended to operate through a secure HTTPS connection where technically available.

Customers are not required to transmit complete credit or debit card details directly to our customer service email.

18. Shipping and Delivery

Orders are shipped in accordance with our separate Shipping and Delivery Policy.

Relevant information concerning:

  • shipping destinations;

  • available delivery methods;

  • estimated processing times;

  • estimated transit times;

  • shipping costs;

  • tracking availability

should be provided through the website, applicable policy pages or checkout.

Unless expressly identified as guaranteed, processing and delivery times are estimates rather than unconditional guarantees.

Delivery may be affected by circumstances including:

  • carrier delays;

  • holidays;

  • weather;

  • customs procedures where applicable;

  • unusually high demand;

  • incorrect or incomplete delivery information;

  • events outside our reasonable control.

Mandatory customer rights relating to delayed or failed delivery remain unaffected.

19. Delivery Address

Customers are responsible for entering a complete and accurate shipping address.

If you discover an address error after placing an order, please contact us promptly:

Email: phamvulinh9298@gmail.com
Telephone: +45 41 86 23 57

If an order has not yet been dispatched, reasonable efforts may be made to update the address.

If the parcel has already been transferred to the carrier, an address change may depend on the carrier's procedures and technical capabilities.

20. Risk During Delivery

Risk relating to consumer goods during shipment is handled in accordance with applicable consumer law.

If a package arrives visibly damaged, customers are encouraged to:

  • take photographs of the package;

  • take photographs of the product;

  • keep the packaging where reasonably possible;

  • contact customer service promptly.

Please contact:

phamvulinh9298@gmail.com

and provide the order number and relevant photographs or other reasonable information where available.

Failure to provide photographs does not remove statutory rights where those rights apply.

21. 30-Day Return Policy

Where stated in our applicable Return and Refund Policy, eligible customers may be provided with a 30-calendar-day voluntary return period, calculated from the date the customer physically receives the product.

Before returning a product, customers should contact:

Email: phamvulinh9298@gmail.com
Telephone: +45 41 86 23 57

Returns are processed according to our separate Return, Refund, Cancellation and Complaints Policy.

Customers should review the applicable policy and return instructions before sending a product back.

The voluntary return period does not replace or reduce mandatory statutory rights.

22. EU 14-Day Right of Withdrawal

For eligible consumer distance purchases to which Danish or relevant European Union consumer law applies, customers generally have a statutory 14-day right of withdrawal, subject to applicable legal conditions and exceptions.

This statutory withdrawal right is separate from any voluntary 30-day return period offered by the store.

To exercise the withdrawal right, the customer should provide a clear statement communicating the decision to withdraw within the applicable statutory period.

Contact:

Email: phamvulinh9298@gmail.com
Telephone: +45 41 86 23 57

Our Return and Refund Policy provides further information concerning:

  • withdrawal deadlines;

  • return procedures;

  • return costs;

  • applicable exclusions;

  • refunds.

Mandatory withdrawal rights are not limited by these Terms.

23. Return Shipping Costs

For an ordinary voluntary change-of-mind return, the customer may be responsible for the direct cost of returning the product where this has been properly disclosed and is permitted by applicable law, unless:

  • otherwise stated by us;

  • a prepaid return label is provided;

  • applicable mandatory law requires otherwise.

For defective, damaged, incorrect or otherwise non-conforming products, customers should contact us before returning the product.

Where a problem is attributable to the seller, applicable return costs will be handled according to mandatory consumer law and the circumstances of the case.

24. Return Address

Customers should contact customer service before sending a return so that the correct return instructions and applicable return destination can be confirmed.

Unless another return destination is provided for the specific order or return case, the business contact address displayed by the store is:

DANFOSS A/S
Kometvej 40
6230 Rødekro
Denmark

CVR Number: 20165715
P-number: 1023060376

Email: phamvulinh9298@gmail.com
Telephone: +45 41 86 23 57

Customers should not send a product to an address that has not been confirmed as an appropriate return destination for their particular return.

25. Defective, Damaged or Incorrect Products

If you receive a product that:

  • is defective;

  • is damaged;

  • is incomplete;

  • is the wrong product;

  • does not function as reasonably expected because of a defect;

  • does not correspond to the agreed description,

please contact customer service promptly.

Email: phamvulinh9298@gmail.com
Telephone: +45 41 86 23 57

Reasonable documentation, such as photographs or video, may be requested where it is useful for investigating the issue.

Please wait for the applicable return instructions before sending a defective, damaged or incorrect product.

Requests for documentation or prior contact do not limit mandatory consumer rights.

26. Consumer Complaints and Statutory Rights

For eligible consumer purchases, customers retain statutory rights provided under applicable Danish and European consumer law.

Where applicable, remedies relating to defective or non-conforming products may include:

  • repair;

  • replacement;

  • price reduction;

  • refund;

  • other remedies required by law.

The remedy available in a particular case depends on applicable law and the circumstances.

Statutory rights exist separately from voluntary return policies or commercial warranties.

27. Refunds

Approved refunds are processed according to our Return and Refund Policy and applicable statutory requirements.

Refunds will generally be issued to the original payment method, unless another method is agreed or legally required.

After a refund has been initiated, the customer's bank, card issuer or payment provider may require additional time to make the funds visible in the customer's account.

Any estimated bank or payment-provider processing period is outside our direct control and should not be interpreted as a guaranteed settlement time.

Mandatory statutory refund deadlines remain applicable.

28. Product Warranties

Some products may include a manufacturer's warranty or another voluntary commercial warranty.

Where applicable, warranty information may be provided through:

  • the product page;

  • product packaging;

  • documentation supplied with the product;

  • other relevant product information.

The availability, scope and duration of a commercial warranty depend on the specific product and warranty terms.

A voluntary commercial warranty does not limit mandatory statutory rights relating to defective or non-conforming goods.

29. Shopify

Our store uses Shopify as a technical e-commerce platform.

Shopify provides infrastructure that enables the website and online store to operate.

The identity of the seller for an order should be determined by the seller information displayed on the store, at checkout and in the customer's order documentation.

Shopify is not automatically the seller of products merely because it provides technical e-commerce infrastructure.

Shopify's own terms and privacy documentation may apply to information processed independently by Shopify.

30. Privacy

Personal information is processed in accordance with our Privacy Policy and applicable data protection law.

Personal information may be processed for purposes including:

  • order processing;

  • payment;

  • shipping;

  • customer support;

  • returns;

  • refunds;

  • fraud prevention;

  • website security;

  • legal compliance.

Customers should review our Privacy Policy for additional information concerning personal data processing and applicable privacy rights.

31. Cookies

Our online store may use cookies and similar technologies.

Where applicable law requires consent for non-essential cookies, relevant consent mechanisms should be used before those technologies are activated.

Further information should be made available through our Privacy Policy and, where applicable, Cookie Policy.

32. Third-Party Services

Third-party service providers may be used for purposes including:

  • payment processing;

  • hosting;

  • shipping;

  • analytics;

  • customer support;

  • fraud prevention;

  • marketing.

Independent third parties may operate under their own terms, privacy policies and legal responsibilities.

We are not responsible for independent third-party websites that customers voluntarily choose to visit, except to the extent responsibility cannot lawfully be excluded.

33. Intellectual Property

Content displayed through the online store may be protected by copyright, trademarks, design rights and other intellectual property rights.

This may include:

  • text;

  • product photographs;

  • graphics;

  • videos;

  • product descriptions;

  • logos;

  • layout;

  • website design.

Users may not reproduce or commercially exploit protected content without permission from the applicable rights holder except where permitted by law.

Third-party trademarks, logos and other intellectual property remain the property of their respective owners.

The display of a third-party mark does not by itself establish sponsorship, endorsement or authorization.

34. Reviews and User-Generated Content

Where customers are able to submit reviews or other content, they are responsible for ensuring that their content:

  • is truthful to the best of their knowledge;

  • does not violate applicable law;

  • does not infringe third-party rights;

  • does not contain malicious software;

  • does not intentionally misrepresent identity or experience.

Content may be moderated or removed where reasonably necessary and lawful.

The store should not present fabricated, manipulated or otherwise inauthentic reviews as genuine customer experiences.

Where incentives are provided for reviews, applicable disclosure requirements should be followed.

35. Errors and Inaccuracies

Although reasonable efforts are made to keep website information accurate, occasional errors may occur involving:

  • product descriptions;

  • prices;

  • stock availability;

  • shipping information;

  • technical data;

  • promotional information.

When an error is identified, the relevant information may be corrected or updated.

If an error materially affects an existing order, the matter will be handled in accordance with applicable law and the circumstances of the order.

36. Prohibited Uses

You may not use the website or services for:

  • unlawful activity;

  • fraud;

  • phishing;

  • distribution of malware;

  • infringement of intellectual property;

  • unauthorized access to systems;

  • manipulation of checkout or payment systems;

  • interference with website security;

  • knowingly providing false or misleading information;

  • other unlawful or harmful activity.

Access may be reasonably restricted or suspended in cases of serious misuse, subject to applicable law.

37. Website Security

You must not attempt to:

  • bypass security measures;

  • introduce malware or malicious code;

  • interfere with website operation;

  • obtain unauthorized access to customer information;

  • compromise payment systems;

  • access restricted technical infrastructure without authorization.

Suspicious activity may be investigated and addressed in accordance with applicable law.

38. Availability of the Website

We aim to keep the website reasonably available and operational.

Temporary interruptions may occur because of:

  • scheduled maintenance;

  • technical failures;

  • security requirements;

  • third-party service interruptions;

  • circumstances outside our reasonable control.

Reasonable technical changes may be made to maintain, secure or improve the service.

Continuous or uninterrupted website availability is not guaranteed.

39. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Nothing in these Terms is intended to restrict mandatory consumer rights.

To the extent permitted by applicable law, liability may be limited in relation to losses arising solely from:

  • circumstances that could not reasonably have been foreseen;

  • unlawful or improper conduct by the customer;

  • circumstances outside reasonable control,

subject always to applicable mandatory law.

No provision of these Terms should be interpreted as excluding liability where such exclusion would be unlawful.

40. Force Majeure and Extraordinary Events

Performance of contractual obligations may be affected by events outside reasonable control, including:

  • natural disasters;

  • severe weather;

  • war or armed conflict;

  • government restrictions;

  • major transport disruption;

  • widespread technical outages;

  • other extraordinary events.

Where reasonably possible, affected customers will be provided with relevant information concerning material delays or disruptions.

Mandatory consumer rights remain unaffected.

41. Changes to the Website

Aspects of the online store may be updated or modified for reasons including:

  • technical improvements;

  • security requirements;

  • changes in products;

  • changes in applicable law;

  • changes to Shopify or other service providers.

Such changes do not remove rights already acquired by customers under mandatory law.

Material changes affecting an existing order will be handled in accordance with applicable contractual and statutory obligations.

42. Changes to These Terms

These Terms may be updated from time to time.

The latest version should be published through the website.

For material changes, the “Last Updated” date will be updated and additional notice may be provided where legally required.

Changes to these Terms do not retrospectively remove statutory or contractual rights arising from purchases already made.

43. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The affected provision should be interpreted or limited only to the extent necessary under applicable law.

44. Governing Law

These Terms and purchases made through the online store are governed by applicable Danish law, subject to mandatory consumer protection rules.

Where a customer is a consumer residing in another EU or EEA country, this choice of law does not deprive the customer of mandatory protections available under the laws of the customer's country of residence where such protections apply.

Nothing in this section limits rights concerning jurisdiction or dispute resolution that cannot lawfully be restricted by contract.

45. Complaints and Disputes

If you experience a problem with an order, product or service, please contact customer service so that the matter can be reviewed.

Business Contact Information

DANFOSS A/S

Kometvej 40
6230 Rødekro
Denmark

CVR Number: 20165715
P-number: 1023060376

Email: phamvulinh9298@gmail.com
Telephone: +45 41 86 23 57

Complaints will be handled in accordance with applicable law.

Consumers may also have access to competent public or approved consumer dispute-resolution bodies where applicable.

Nothing in this section prevents a consumer from exercising any legally available complaint or dispute-resolution rights.

46. Relationship With Other Store Policies

These Terms should be read together with other policies published through the store.

Return, Refund, Cancellation and Complaints Policy

This policy should explain matters including:

  • any voluntary return period offered by the store;

  • statutory withdrawal rights;

  • return procedures;

  • applicable return destination;

  • return shipping costs;

  • refunds;

  • defective products;

  • complaints.

Shipping and Delivery Policy

This policy should explain matters including:

  • order processing;

  • delivery destinations;

  • estimated delivery times;

  • shipping methods;

  • shipping charges;

  • tracking availability.

Privacy Policy

This policy explains how personal information is collected, used, stored and disclosed.

Cookie Policy

Where applicable, this policy explains the use of cookies and similar technologies.

Customers should be able to locate applicable policies through the website footer, checkout or other appropriate navigation areas.

Information appearing in different store policies should be kept reasonably consistent.

47. Transparency and Public Availability

These Terms are intended to be publicly accessible through the online store.

Customers should be able to review important business and commercial information without being required to:

  • create an account;

  • log in;

  • place an order;

  • provide payment information.

We aim to keep relevant information concerning:

  • legal business identity;

  • business contact address;

  • telephone number;

  • email address;

  • return procedures;

  • shipping information;

  • relevant policies

accurate and reasonably consistent throughout the website.

Product descriptions, prices, availability, shipping information and other material information should be presented clearly enough for customers to make an informed purchasing decision.

48. Contact Information

For questions concerning these Terms, products, orders, payments, shipping, returns or the online store, please contact:

DANFOSS A/S

CVR Number: 20165715
P-number: 1023060376
P-unit Start Date: 1 June 2017

Industry Code: 281400
Industry Description: Manufacture of other taps and valves

Business Address:
Kometvej 40
6230 Rødekro
Denmark

Postal Code: 6230
City: Rødekro
Country: Denmark

Email: phamvulinh9298@gmail.com
Telephone: +45 41 86 23 57

Store Name: mpexgq
Website / Product Page: https://mpexgq.shop/products/kfz-reparaturgerate?pb=0

DANFOSS A/S
CVR No. 20165715
P-number 1023060376
Kometvej 40
6230 Rødekro
Denmark
phamvulinh9298@gmail.com
+45 41 86 23 57

Last Updated: 2 September 2026