Shipping policy

Shipping Policy

Effective Date: August 6, 2026

Thank you for shopping with Danfoss A/S.

At Danfoss A/S, we are committed to providing our customers with reliable, secure, and efficient shipping services. This Shipping Policy explains our shipping methods, delivery timelines, processing procedures, shipping fees, customs information, and other important delivery terms.

By placing an order through our website, you agree to the terms described in this Shipping Policy.

1. Shipping Availability

We currently provide international shipping services to customers in selected European countries and regions.

Our current shipping destinations include:

  • Germany

  • Austria

  • Italy

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Bulgaria

  • Greece

  • Romania

  • Croatia

  • Estonia

  • Lithuania

  • Latvia

Shipping availability may vary depending on:

  • Product availability

  • Destination country

  • Local delivery conditions

  • Carrier service availability

If your country is not listed during checkout, please contact our customer service team for assistance.

2. Shipping Fees

We provide free standard shipping for eligible orders.

Shipping Methods:

  • UPS International Shipping

  • FedEx International Shipping

Shipping Fee:

Free shipping

Any additional charges, if applicable, will be clearly displayed during checkout before you complete your purchase.

3. Order Processing Time

All orders require processing before shipment.

Order Processing Time:

3–5 business days after payment confirmation.

Our warehouse and fulfillment operations are available:

Monday–Friday

excluding:

  • Public holidays

  • National holidays

  • Company holidays

Orders placed during weekends or holidays will begin processing on the next available business day.

Processing time may be extended during:

  • Promotional events

  • Holiday seasons

  • High order volumes

  • Unexpected operational circumstances

4. Delivery Time

After your order has been processed and shipped, estimated delivery times are:

Estimated Shipping Time:

5–8 business days

Estimated Total Delivery Time:

5–13 business days

Delivery times are estimates only and are calculated from the date your order leaves our warehouse.

Actual delivery times may vary depending on:

  • Destination country

  • Customs clearance procedures

  • Shipping carrier performance

  • Weather conditions

  • Local delivery services

5. Shipment Confirmation and Tracking

Once your order has been shipped, you will receive a shipment confirmation email.

The email will include:

  • Order number

  • Shipping confirmation

  • Carrier information

  • Tracking number

  • Tracking instructions

Tracking information is usually updated within:

24 hours after shipment

In some cases, especially during:

  • Public holidays

  • Sales campaigns

  • Peak shipping periods

tracking updates may take up to:

72 hours

to become available.

If your tracking information has not updated after this period, please contact us for assistance.

6. Shipping Carriers

We cooperate with reliable international logistics providers, including:

  • UPS

  • FedEx

These carriers provide secure international transportation and tracking services.

Delivery may be completed by local delivery partners after arrival in the destination country.

7. Delivery Delays

Although we make every effort to deliver your order within the estimated timeframe, delays may occasionally occur.

Possible causes of delay include:

  • Severe weather conditions

  • Customs inspections

  • Import procedures

  • Carrier delays

  • Transportation disruptions

  • Public holidays

  • Increased seasonal demand

  • Events outside our reasonable control

Danfoss A/S is not responsible for delays caused by circumstances beyond our reasonable control.

If your order is delayed, please contact us and we will assist you in checking the latest shipping status.

8. Customs Duties, VAT and Import Charges

International shipments may be subject to customs duties, VAT, import taxes, or other charges imposed by the destination country.

These charges may include:

  • Customs duties

  • Import taxes

  • Clearance fees

  • Local government charges

Any such charges are the responsibility of the customer unless otherwise stated.

Danfoss A/S does not control customs decisions and cannot guarantee whether additional charges will apply.

Customers are encouraged to contact their local customs authority before placing an order if they require additional information.

9. Order Changes and Cancellation

Before Shipment

Orders may be cancelled or modified before shipment confirmation.

Customers may request changes to:

  • Shipping address

  • Product selection

  • Product quantity

  • Customer information

Please contact us as soon as possible after placing your order.

Once an order has entered the shipping process, changes may no longer be possible.

After Shipment

Once an order has been dispatched:

  • The order cannot normally be cancelled.

  • Shipping information cannot normally be changed.

  • Products cannot be modified.

If a package is refused or returned to us, it will be handled according to our Return & Refund Policy.

Any applicable return shipping costs may be deducted from the refund amount where permitted by applicable law.

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Please carefully confirm:

  • Recipient name

  • Shipping address

  • Postal code

  • Contact phone number

If an order cannot be delivered due to incorrect information provided by the customer:

  • Additional shipping fees may apply.

  • Delivery may be delayed.

  • Refund processing may be affected.

Please contact us as soon as possible if you notice an error in your shipping information.

11. Lost, Damaged, or Missing Packages

If your order:

  • Has not arrived within the expected delivery period

  • Arrives damaged

  • Contains missing items

  • Shows an incorrect delivery status

please contact us immediately.

Please provide:

  • Order number

  • Customer name

  • Shipping details

  • Description of the issue

  • Photos of damaged packaging or products, if applicable

Our team will review the situation and provide appropriate assistance.

Where necessary, we may contact the shipping carrier to investigate the delivery status.

12. Delivery Acceptance

Customers should inspect their package upon delivery.

If the package appears damaged, customers should:

  • Take photographs of the package condition.

  • Keep the original packaging.

  • Report the issue to the carrier if required.

  • Contact Danfoss A/S promptly.

This information will help us investigate and resolve delivery issues efficiently.

13. Contact Information

If you have any questions regarding shipping, delivery status, or your order, please contact us.

Danfoss A/S

Company Name:
Danfoss A/S

Registered Entity:
DANFOSS A/S

CVR Number:
20165715

P-number:
1023060376

Registered Address:
Kometvej 40
6230 Rødekro
Denmark

Country of Registration:
Denmark (Danmark)

Registration Start Date:
June 1, 2017

Email:
phamvulinh9298@gmail.com

Phone:
+45 71 46 28 93

For shipping-related questions, please contact us at phamvulinh9298@gmail.com or call +45 71 46 28 93.

By placing an order with Danfoss A/S, you acknowledge that you have read and understood this Shipping Policy.